Privacy Policy

This Privacy Policy explains how RenoDrain Ltd (“RenoDrain”, “we”, “us” or “our”) collects, uses and protects your personal information when you use our website or contact us about our drainage services. We are committed to protecting your privacy and handling your data in line with the UK GDPR and the Data Protection Act 2018.

Who we are

RenoDrain Ltd is a drain clearing and repair company serving the Isle of Wight. Our website address is https://renodrain.co.uk. RenoDrain Ltd is the data controller responsible for your personal data. For any privacy-related questions you can contact us at:

Email: info@renodrain.co.uk
Phone: 01983 210497
Address: Langley Court, Pyle Street, Newport, Isle of Wight, PO30 1LA

Information we collect

Contact and enquiry details you provide when you complete a form on our website, email us or call us — such as your name, email address, telephone number, postal address and the details of your enquiry.
Service information relating to work you ask us to carry out.
Technical data collected automatically when you visit our site, such as your IP address, browser type, device information and pages viewed, collected through cookies and server logs.

How we use your information

respond to your enquiries and provide quotations;
arrange and carry out the drainage services you request;
manage our relationship with you, including invoicing and customer support;
maintain the security, performance and functionality of our website;
comply with our legal and regulatory obligations.

Lawful bases for processing

We rely on the following lawful bases under the UK GDPR: your consent (for example when you submit an enquiry form), the performance of a contract with you, our legitimate interests in running and promoting our business, and compliance with our legal obligations.

Contact forms

When you submit an enquiry through a form on our website, the information you provide is sent to us by email so that we can respond. We retain form submissions only for as long as necessary to deal with your enquiry and for our legitimate business records.

Cookies

Our website uses cookies and similar technologies to help the site function, improve performance and enhance your experience. Some cookies are essential for the site to work, while others are optional. You can control or delete cookies through your browser settings. Third-party features such as embedded review widgets or maps may also set their own cookies.

Sharing your information

We do not sell your personal data. We may share it with trusted third parties who help us operate our business and website — for example our website hosting and email providers — and only to the extent necessary. We may also disclose information where required by law.

How long we keep your data

We keep your personal data only for as long as is necessary for the purposes described in this policy, to meet our legal obligations, or to resolve disputes. When it is no longer required, we securely delete or anonymise it.

Your rights

Under the UK GDPR you have the right to access, correct, erase, restrict or object to the processing of your personal data, and the right to data portability. To exercise any of these rights, please contact us at info@renodrain.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.